Aceon Data Recovery Vancouver, BC
Call 604-224-4357
Since 1998 · Vancouver lab · secure North America ship-in and remote support · No recovery, no fee
Call now for urgent cases Start Quick Intake Request a callback
Device failed or phone damaged? Call before charging, resetting, scanning, or powering it on again.

Aceon handles personal, business, mobile, RAID, and shipped-in recovery cases from its Vancouver lab.

Read the phone first-aid guide

Data recovery help before the next attempt makes things worse.

Failed drive, SSD, RAID, phone, USB, or SD card? Stop using it and choose the safest next step.

  • Since 1998
  • Vancouver lab + U.S. receiving option
  • No recovery, no fee for qualifying cases
  • HDD, SSD, RAID, phones, USB, SD cards
  • Business, personal, and emergency cases
Clicking drive, dead phone, water damage, RAID failure, or business outage? Stop using the device and call first. The next attempt can reduce recovery options.
Since 1998Trusted data recovery experience
No recovery, no feeSimple, confidence-building guarantee
HDD, SSD, RAID, mobileBroad technical coverage from one lab
Consumer + businessFrom family photos to business-critical systems
Trust before pricing

Quick trust check before you hand over irreplaceable data.

  • Established Vancouver recovery lab
  • BBB A rating
  • Clean-room capable handling
  • No recovery, no fee expectation for qualifying cases
Since 1998Established Vancouver recovery lab
BBB A ratingIndependent trust signal
Vancouver labLocal head office and drop-off options
No recovery, no feeConfidence-building recovery path
Services

Choose the recovery path that matches your device.

Start with the closest match. Call if the case is urgent.

Phone & tablet data recovery

iPhone and Android recovery for water damage, no power, boot loops, photos, videos, messages, and app data.

  • Dead, wet, bent, or dropped phones
  • Photos, videos, messages, contacts, and app data
  • Recovery-safe guidance before repair, reset, or restore
Explore phone recovery

Remote data recovery support

Modern pre-lab triage: North America-wide remote guidance for software-accessible cases using Splashtop SOS when appropriate, before unnecessary shipping or risky DIY attempts.

  • Windows, Mac, iPhone & Android links
  • Good for logical and access-related cases
  • Escalates cleanly to ship-in or lab work
Explore remote data recovery support
Quick device guides

Quick guides for common emergencies.

Stop risky actions first, then choose the guide that matches the failure.

Phone first-aid

Before charging, restoring, updating, or repairing a wet, bent, dead, or boot-looping phone, check the safest next step.

iPhone water damage

Power down, avoid heat or rice, and protect photos and messages before routine repair attempts.

SD card photo recovery

Stop using the card before new photos, formats, or repair attempts overwrite missing images or videos.

SSD not detected

Avoid initialization, formatting, or repeated write-heavy scans when an SSD disappears.

RAID failure first-aid

Preserve drive order and stop rebuild attempts before array metadata or parity is overwritten.

Photo and video file repair

Keep original corrupted JPG, RAW, HEIC, MP4, MOV, drone, phone, and camera files before conversions or re-saves.

Why Aceon

Why people choose Aceon.

Technical depth that feels real

Clean-room benches, RAID experience, SSD/flash work, and advanced mobile recovery.

Security and privacy matter

Careful handling for personal, legal, medical, financial, creative, and business data.

Practical business support

Rush triage for business outages, MSP referrals, and partner-supported cases.

Simple process

Three simple steps.

Keep the first contact short. Aceon reviews before recovery work proceeds.

1

Contact

Call, request a callback, or start quick intake online.

2

Problem

Describe the device, symptoms, urgency, and anything already tried.

3

Approval

Aceon reviews the case and confirms the next step before recovery work proceeds.

Pricing clarity

Pricing should feel clear, not vague.

Cost depends on the device, damage, urgency, donor parts, and transfer needs.

  • Logical recoveries are usually simpler than severe physical damage or multi-drive RAID cases.
  • Emergency handling affects turnaround and price.
  • Replacement parts, imaging storage, and destination media can affect total cost.
  • No recovery, no fee is an important reassurance point for the right cases.

Aceon explains the likely path before you approve recovery work.

What affects cost?

  • Device type
  • Extent of physical or logical damage
  • Urgency / rush handling
  • Need for donor parts
  • Replacement media / transfer requirements
Call for a tailored quoteSee full pricing guidance
Partner program

Partner and reseller paths for shops, MSPs, and consultants.

If you are referring a client or joining as a shop/reseller, use the partner program path — not the public recovery intake.

  • Send end-user and business cases to one lab
  • Good fit for computer shops, MSPs, consultants, and in-house IT teams
  • Clear routing for urgent RAID, NAS, drive, and phone recoveries
  • Use the partner reseller program path so referrals, shop accounts, and reseller details are routed correctly

Need the full program details, onboarding steps, and payout terms? Visit the dedicated partner program page.

Refer your client with confidence

Send difficult cases to a lab that takes the technical outcome, customer experience, and your reputation seriously. Use the partner reseller program instead of the public data-recovery intake.

Open partner reseller programApply as referral partnerSee RAID and outage triage
Prefer a call back?

Want Aceon to call you back?

Leave your details and the best time to call.

Short form; Aceon uses your phone and email only for reviewed follow-up on this case.

FAQ

Common questions when a device fails.

Should I keep trying the device?

If the device is clicking, beeping, was dropped, has water damage, or disappeared suddenly, repeated attempts can make recovery harder. Stop and get advice first.

Can you help businesses with downtime?

Yes. RAID, NAS, and server incidents are exactly the kind of cases where fast triage matters.

Do I need an appointment?

No appointment is necessary during normal business hours. After-hours drop-off is available by appointment.

How fast can I hear back?

That depends on case urgency and operating hours, but urgent cases are best handled by phone rather than passive form submission.

Contact & locations

Contact Aceon the way that fits your case.

Call for urgent cases. Use Quick Intake before shipping or dropping off a device.

Canada Office / Lab

Suite 300, 1275 West 6th Avenue
Vancouver, BC V6H 1A6

Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours

Phone: 604-224-4357
Toll free: 1-866-268-3792

After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment

United States Office

Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230

Use this Blaine address for U.S. shipments after completing the quick intake form, so Aceon can match your package to the right contact details, photos, symptoms, and urgency.

U.S. shipping instructions

Start shipped quick intake

Use quick intake first so Aceon can match your device, contact details, symptoms, photos, and urgency when the package arrives.

Open the quick intake form

Packing basicsBefore shipping
Power the device off. Use anti-static protection or a clean bag, firm padding, and a sturdy box. Include your name, phone, email, return address, and case notes inside. · Full shipping instructions

Best contact path

  • Call for urgent cases
  • Use callback if you cannot talk now
  • Use Quick Intake for reviewed non-urgent cases
  • Use partner pages for referrals/resellers
Emergency? Call now Start quick intake