Aceon Data Recovery Vancouver, BC
Call 604-224-4357
Since 1998 · Vancouver lab · BC and Western Canada support · No recovery, no fee
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Talk to a Data Recovery Expert before the next attempt makes things worse.

Aceon provides expert data recovery from its Vancouver lab for failed hard drives, SSDs, RAID and NAS systems, phones, memory cards, USB drives, and other damaged storage devices. If the files matter, the safest first move is to stop experimenting and get a specialist’s guidance before the situation gets worse. Urgent, business-critical, and actively failing cases should call first; non-urgent cases can use quick intake or callback. Local Vancouver cases, Western Canada shipments, and cross-border recoveries all need the same thing: the right first handling.

  • 20+ years in business
  • Vancouver head office + after-hours drop-off
  • Class 100 clean-room benches
  • Business, personal, and emergency cases
Business outage, RAID failure, dropped device, or a drive making new noises? Stop using it and call right away. The wrong next step can reduce the chance of a clean recovery.
Since 1998Trusted data recovery experience
No recovery, no feeSimple, confidence-building guarantee
HDD, SSD, RAID, mobileBroad technical coverage from one lab
Consumer + businessFrom family photos to business-critical systems
Start here

Choose the best path for your situation.

Some cases need a phone call right away. Others are better served by a callback request or a written intake. Choose the fastest path for your situation below so the first response is useful, not delayed.

Fastest path

Call now for urgent or high-value cases

If the device is clicking, the business is down, the phone was damaged, or the data is irreplaceable, phone is usually the best first step.

  • Best for RAID / NAS / server failures
  • Best for drives making new sounds
  • Best for time-sensitive business outages
Call 604-224-4357
Low friction

Request a callback

Best when you want a real person to reach out soon, but now is not a good time to talk and the situation is not actively getting worse.

Request a callback
Detailed review

Send the intake form

Best when you want Aceon to review the failure details first so the first response is more informed and the case is not a phone-first emergency.

Start case review
Services

Specialized recovery for the cases people care about most.

Find the page that best matches your device or failure scenario.

Hard drive recovery

Internal and external drives, clicking or beeping disks, drives that are not detected, accidental deletion, formatting, and physical damage.

  • External & internal HDDs
  • Logical + physical failures
  • Clean-room handling when needed
Explore hard drive recovery

Phone & tablet recovery

Water damage, impact damage, phones that won’t power on, board-level cases, and recovery of photos, messages, contacts, and app data.

  • iPhone & Android
  • Physical damage cases
  • Deleted and inaccessible data
Explore phone recovery

Remote data recovery support

North America-wide remote triage and live guided help for software-accessible cases using Splashtop SOS when appropriate, before unnecessary shipping or risky DIY attempts.

  • Windows, Mac, iPhone & Android links
  • Good for logical and access-related cases
  • Escalates cleanly to ship-in or lab work
Explore remote data recovery support
Why Aceon

Built for trust, urgency, and difficult cases.

Technical depth that feels real

Class 100 clean-room benches, in-house tooling, RAID experience, flash and SSD work, and advanced mobile recovery methods for damaged devices.

Security and privacy matter

Personal, financial, legal, creative, and business data often sits on these devices. People need to know that handling and privacy are treated seriously.

Practical business support

Rush and emergency cases, business-critical recoveries, and partner-friendly handling for MSPs, consultants, and computer shops.

Confidence

Reassurance that helps you make the right next move.

When your files matter, you need clarity fast: whether to stop using the device, whether to call immediately, and whether the case is being handled by people who take privacy and risk seriously.

01

Clear direction fast

You should be able to tell quickly whether this is a phone-first emergency, a callback situation, or a case that is best explained through intake.

02

Serious handling for serious outages

RAID, NAS, server, and business-critical failures need calm triage, not vague promises. The right first decision can protect both recovery chances and downtime costs.

03

Trust before you commit

You should be able to see technical depth, privacy awareness, and real-world experience before you hand over a device with personal or business-critical data on it.

How it works

A clearer process that reduces panic.

People do better when the process feels concrete. The right expectation is not a fake instant quote — it is a calm review, a sensible plan, and clear approval before anything important moves forward.

1

Talk to us

Call, start quick intake, or submit your case details online. We’ll help you take the safest next step.

2

Stop using the device

If the device is failing physically, powering it on repeatedly can make recovery harder. Preserve the current state first.

3

Assessment, quote path, and approval

We review the failure scenario, explain the process, and discuss likely timing and cost factors before any recovery work is approved.

4

Recover and return your data

Recovered data is transferred to destination media and returned securely once the case is complete.

Pricing clarity

Enough transparency to reduce fear — without pretending every case is the same.

Not every recovery can be priced exactly on-page, but people do need more guidance than a vague invitation to call. Cost usually depends on the device, the type of failure, the urgency, and whether donor parts or destination media are needed.

  • Logical recoveries are usually simpler than severe physical damage or multi-drive RAID cases.
  • Emergency handling affects turnaround and price.
  • Replacement parts, imaging storage, and destination media can affect total cost.
  • No recovery, no fee is an important reassurance point for the right cases.

Aceon’s normal path is simple: understand the case first, explain what is likely involved, and only move forward once the recovery path and quote are clear enough to approve.

What affects cost?

  • Device type
  • Extent of physical or logical damage
  • Urgency / rush handling
  • Need for donor parts
  • Replacement media / transfer requirements
Call for a tailored quoteSee full pricing guidance
Partner program

A partner-friendly path for IT providers, consultants, and repair shops.

When your client has a failed device, you need a recovery lab that protects your reputation as carefully as it protects their data. Aceon should feel safe to refer in urgent, high-value, and reputation-sensitive cases across Vancouver, BC, and shipped Western Canada work.

  • Send end-user and business cases to one lab
  • Good fit for computer shops, MSPs, consultants, and in-house IT teams
  • Clear routing for urgent RAID, NAS, drive, and phone recoveries
  • Use the main intake form and select Partner / dealer so the case is identified correctly

Need the full program details, onboarding steps, and payout terms? Visit the dedicated partner program page.

This is especially relevant for repair shops, MSPs, consultants, and in-house IT teams who need a clean referral path instead of improvising client handoffs during an outage.

Refer your client with confidence

Send difficult cases to a lab that takes the technical outcome, the customer experience, and your reputation seriously. Start the intake below and choose Partner / dealer.

Start a partner caseView partner program detailsSee RAID and outage triage
Prefer a call back?

Ask Aceon to call you back.

This is the simplest option if you want a human response soon but cannot talk right now. Leave a short note if there is anything important to know before the call.

For active emergencies, clicking drives, degraded RAID/NAS systems, fresh phone damage, or business outages, calling directly is still the fastest path.

Best fit for callback

  • Good when you want a human response soon but cannot talk right now
  • Useful for non-emergency and moderately urgent cases
  • If the device is actively failing, calling is still safer than waiting

This path is meant to reduce friction, not replace live triage for clicking drives, degraded RAID, or active business outages.

Short form, no long explanation required. Aceon uses this information to return your call about this case. If the device is actively failing, call instead of waiting.

FAQ

Answer the questions people ask while they are stressed.

Should I keep trying the device?

If the device is clicking, beeping, was dropped, has water damage, or disappeared suddenly, repeated attempts can make recovery harder. Stop and get advice first.

Can you help businesses with downtime?

Yes. RAID, NAS, and server incidents are exactly the kind of cases where fast triage matters.

Do I need an appointment?

No appointment is necessary during normal business hours. After-hours drop-off is available by appointment.

How fast can I hear back?

That depends on case urgency and operating hours, but urgent cases are best handled by phone rather than passive form submission.

Need the right next step?

If the data matters, do not guess.

When a device fails, the first few decisions matter. Call for urgent situations, or use intake/callback for non-urgent cases that need a clearer first review. Either way, get the safest path forward before the situation gets worse.

Call nowStart case intake
Contact & locations

Talk to Aceon in the way that fits your situation.

Canada

300 – 1275 W. 6th Ave
Vancouver, BC V6H 1A6

Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours

Phone: 604-224-4357
Toll free: 1-866-268-3792

After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment

United States

For all U.S. cases, call 1-866-268-3792.

U.S. shipping / receiving address:
1685 H St. 43612
Blaine, WA 98230

Complete the submit-a-case form before shipping so the Blaine package can be matched quickly on arrival. If you are outside Vancouver, review the shipping instructions before sending a device.

Best contact path

Call for urgent cases, business outages, clicking drives, phones with fresh damage, and RAID/NAS incidents.

Use callback or online intake for detailed non-urgent reviews, quote-oriented questions, or partner/dealer referrals.

Call now Submit case
Aceon quick chat intakeShare the essentials and get pointed toward the best next step.

Use this short intake if you want to send the basics quickly without filling out the full case form. For active emergencies or business-critical cases, calling is still the fastest path.

Call instead