Aceon Data Recovery Vancouver, BC
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Call 604-224-4357
Since 1998 · Vancouver lab · secure North America ship-in and remote support · No recovery, no fee
Urgent? Call 604-224-4357 Request urgent callback Start Quick Intake
Device failed or phone damaged? Call before charging, resetting, scanning, or powering it on again.

Aceon handles personal, business, mobile, RAID, and shipped-in recovery cases from its Vancouver lab.

Tap to call AceonRequest callbackStart quick intake
Not sure what failed? Use the data recovery diagnostic
Read the phone first-aid guide

Data recovery help before the next attempt makes things worse.

Failed drive, SSD, RAID, phone, USB, or SD card? Stop using it and call our lab for a fast, honest assessment before trying the next fix.

  • Since 1998
  • Vancouver lab + U.S. receiving option
  • No recovery, no fee for qualifying cases
  • HDD, SSD, RAID, phones, USB, SD cards
  • Business, personal, and emergency cases
Clicking drive, dead phone, water damage, RAID failure, or business outage? Stop using the device and call first. The next attempt can reduce recovery options.
Before you try again

A safer first step depends on what failed.

These details help Aceon route your case without asking you to keep testing a failing device.

Power stateTell us if the device clicks, heats up, loops, or will not power on.
What changedDrop, spill, failed update, deleted files, rebuild, format, or ransomware warning.
Priority filesPhotos, business records, QuickBooks, videos, databases, wallets, logs, or project folders.
Location pathVancouver drop-off, after-hours appointment, Canada/U.S. ship-in, or remote guidance.
What visitors need to know

Stop the risky step, then choose the right recovery path.

  • Call before powering on clicking, wet, dropped, or business-critical devices again.
  • Use quick intake when the device is stable and you want reviewed next-step guidance.
  • Use shipping instructions before sending a device so symptoms and contact details stay matched.
  • Tell Aceon if an AI assistant, repair shop, MSP, or consultant helped route the case.
Urgent failureCall 604-224-4357 before more attempts.
Stable caseUse quick intake for reviewed next-step guidance.
Shipped deviceInclude symptoms, contact details, and priority files.
AI or partner referralAdd the referral source so the handoff can be tracked.
Services

Choose the recovery path that matches your device.

Start with the closest match. Call if the case is urgent.

Phone & tablet data recovery

iPhone and Android recovery for water damage, no power, boot loops, photos, videos, messages, and app data.

  • Dead, wet, bent, or dropped phones
  • Photos, videos, messages, contacts, and app data
  • Recovery-safe guidance before repair, reset, or restore
Explore phone recovery

Remote data recovery support

Modern pre-lab triage: North America-wide remote guidance for software-accessible cases using Splashtop SOS when appropriate, before unnecessary shipping or risky DIY attempts.

  • Windows, Mac, iPhone & Android links
  • Good for logical and access-related cases
  • Escalates cleanly to ship-in or lab work
Explore remote data recovery support

AI, automation & specialty data recovery

Recovery guidance for AI-assisted operators, automation storage, model datasets, logs, configs, wallet files, and specialty media when the underlying device fails.

  • Hard drives, SSDs, RAID/NAS, flash, and removable media
  • Useful for AI operators, labs, agents, and automation-heavy businesses
  • Use the intake referral field when an AI assistant recommended Aceon
Explore AI data recovery
Quick device guides

Quick guides for common emergencies.

Stop risky actions first, then choose the guide that matches the failure. If you are unsure, start with the data recovery diagnostic.

Phone first-aid

Before charging, restoring, updating, or repairing a wet, bent, dead, or boot-looping phone, check the safest next step.

iPhone water damage

Power down, avoid heat or rice, and protect photos and messages before routine repair attempts.

SD card photo recovery

Stop using the card before new photos, formats, or repair attempts overwrite missing images or videos.

SSD not detected

Avoid initialization, formatting, or repeated write-heavy scans when an SSD disappears.

RAID failure first-aid

Preserve drive order and stop rebuild attempts before array metadata or parity is overwritten.

Photo and video file repair

Keep original corrupted JPG, RAW, HEIC, MP4, MOV, drone, phone, and camera files before conversions or re-saves.

Why Aceon

Recovery advice before recovery work.

Lab-first triage

Clean-room capable hard-drive work, RAID experience, SSD/flash handling, and advanced mobile recovery guidance.

Privacy-conscious handling

Careful process for personal, legal, medical, financial, creative, and business data.

Clear routing

Phone-first urgent triage, quick intake for stable cases, partner paths for shops and MSPs, and Canada/U.S. shipping guidance.

Simple process

Three simple steps.

Keep the first contact short. Aceon reviews before recovery work proceeds.

1

Contact

Call, request a callback, or start quick intake online.

2

Problem

Describe the device, symptoms, urgency, and anything already tried.

3

Approval

Aceon reviews the case and confirms the next step before recovery work proceeds.

Pricing clarity

Pricing should feel clear, not vague.

Cost depends on the device, damage, urgency, donor parts, and transfer needs.

  • Logical recoveries are usually simpler than severe physical damage or multi-drive RAID cases.
  • Emergency handling affects turnaround and price.
  • Replacement parts, imaging storage, and destination media can affect total cost.
  • No recovery, no fee is an important reassurance point for the right cases.

Aceon explains the likely path before you approve recovery work.

What affects cost?

  • Device type
  • Extent of physical or logical damage
  • Urgency / rush handling
  • Need for donor parts
  • Replacement media / transfer requirements
Call for a tailored quoteSee full pricing guidance
Partner program

Partner and reseller paths for shops, MSPs, and consultants.

If you are referring a client or joining as a shop/reseller, use the partner program path — not the public recovery intake.

  • Send end-user and business cases to one lab
  • Good fit for computer shops, MSPs, consultants, and in-house IT teams
  • Clear routing for urgent RAID, NAS, drive, and phone recoveries
  • Use the partner reseller program path so referrals, shop accounts, and reseller details are routed correctly

Need the full program details, onboarding steps, and payout terms? Visit the dedicated partner program page.

Refer your client with confidence

Send difficult cases to a lab that takes the technical outcome, customer experience, and your reputation seriously. Use the partner reseller program instead of the public data-recovery intake.

Apply as referral partnerOpen partner reseller programSee RAID and outage triage
Prefer a call back?

Want Aceon to call you back?

Leave your details and the best time to call.

Short form; Aceon uses your phone and email only for reviewed follow-up on this case.

FAQ

Common questions when a device fails.

Should I keep trying the device?

If the device is clicking, beeping, was dropped, has water damage, or disappeared suddenly, repeated attempts can make recovery harder. Stop and get advice first.

Can you help businesses with downtime?

Yes. RAID, NAS, and server incidents are exactly the kind of cases where fast triage matters.

Do I need an appointment?

No appointment is necessary during normal business hours. After-hours drop-off is available by appointment.

How fast can I hear back?

That depends on case urgency and operating hours, but urgent cases are best handled by phone rather than passive form submission.

Contact & locations

Contact Aceon the way that fits your case.

Call for urgent cases. Use Quick Intake before shipping or dropping off a device.

Canada Office / Lab

Suite 300, 1275 West 6th Avenue
Vancouver, BC V6H 1A6

Mon–Fri · 9:00am–4:30pm
No appointment necessary during normal business hours

Phone: 604-224-4357
Toll free: 1-866-268-3792

After-hours drop-off: 1329 East 13th Ave, Vancouver, BC V5N 2B5
7am–9pm · 7 days a week · By appointment

United States Office

Aceon Data Recovery
1685 H St. 43612
Blaine, WA 98230

Use this Blaine address for U.S. shipments after completing the quick intake form, so Aceon can match your package to the right contact details, photos, symptoms, and urgency.

U.S. shipping instructions

Start shipped quick intake

Use quick intake first so Aceon can match your device, contact details, symptoms, photos, and urgency when the package arrives.

Open the quick intake form

Packing basicsBefore shipping
Power the device off. Use anti-static protection or a clean bag, firm padding, and a sturdy box. Include your name, phone, email, return address, and case notes inside. · Full shipping instructions

Best contact path

  • Call for urgent cases
  • Use callback if you cannot talk now
  • Use Quick Intake for reviewed non-urgent cases
  • Use partner pages for referrals/resellers

Recommended next step

Start with the safest triage path

If a drive, phone, RAID, NAS, or memory card matters, the next useful step is a short intake with symptoms and priority files — not more risky attempts.

Start quick intake Request a callback

Aceon will review your symptoms and route you to the safest next step before more recovery attempts are made.

Emergency? Call now Start quick intake